> For the complete documentation index, see [llms.txt](https://wiki.petridish.pw/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wiki.petridish.pw/account/recovery.md).

# Access recovery

## What you should provide us

1. **Account ID**. In case you don't remember it, **list the exact skin names**, that were present at your account.
2. **Screenshots** from GooglePlay/AppStore, with your latest (!) purchases from the PetriDish game. Dates and amounts should be clearly visible.
3. **New master-password.** At least 6 characters, dIffErEnt CaSe, better to use numbers+letters.

**Send us this information using any listed method:**

1. [**https://vk.com/im?sel=-97324915**](https://vk.com/im?sel=-97324915)  **/** [**https://vk.com/petridish\_pw**](https://vk.com/petridish_pw) **pm (**preferred method**)**\
   **or** [**https://vk.com/zippomode**](https://vk.com/zippomode) **directly.**
2. [**http://petridish.pw/discord**](http://petridish.pw/discord) **(**contact admins**, zippomode** preferred**)**
3. <admin@petridish.pw> (only if you have no other methods, **longest time to answer**)

### Where latest purchases.

&#x20;**Google Play:**

1. Open "Play Market"![Google Play](https://lh3.googleusercontent.com/pA0Oo_R7q7rvIY2q8EHo5WD6X3NG110lgtezklJGplOW8CEa5AYZhZ8ohUIRG21oP-fk=w18-h18)
2. Click the menu![Menu](https://storage.googleapis.com/support-kms-prod/CD148BFC3EE3B5328DAFE08E2B6AA95B73B7) ![and then](https://lh3.googleusercontent.com/SaY5lqCwN7kppnS546l9ys-E2sZftTTIHjBrdV-WsGPIhGjaxcEXjfgdIfW_UNG7Sw0=w13-h18) **Account**.
3. Select **History**.

![Button Volume+ and Power (Hold) OR  Button Home + Power to make screenshot](/files/-Mk1SZ11O1NzU7knVEnS)

**App Store:**

1. Open App Store <img src="/files/-Mk1SmkRJga6Y0Xs_Xlz" alt="" data-size="line">&#x20;
2. Tap the round avatar of your account
3. Select **Purchases**.

![Button Home + Power (Press fast) to make screenshot](/files/-Mk1SvXEmgM2igm_6z3e)

**Purchases via donate.petridish.pw / oplata.info / coupon codes:**

1. Go to the email used while purchasing from oplata info
2. search for a message by "oplata.info" or "donate.petridish.pw"
3. find date + coupon amount
4. screenshot by prt screen button

![](/files/-Mk1Ud2ctEDPlCfrfI2J)

OR

1. go to [oplata.info](https://oplata.info/info/)
2. login via your email
3. screenshot

**Purchases via petridish.pw (main page) / xsolla** <img src="/files/-Mk1Urry6IlZ9zzK8PAK" alt="" data-size="line">&#x20;

1. Go to the email
2. search for a message by "xsolla" or maybe petridish
3. screenshot

**No purchases:**

You need to provide accurate data that no one other than the original account Creator can know.\
&#x20;There is a chance that your account contains mail. Maybe we can help.

```
Next time do not lose your account.
```