# Access recovery

## What you should provide us

1. **Account ID**. In case you don't remember it, **list the exact skin names**, that were present at your account.
2. **Screenshots** from GooglePlay/AppStore, with your latest (!) purchases from the PetriDish game. Dates and amounts should be clearly visible.
3. **New master-password.** At least 6 characters, dIffErEnt CaSe, better to use numbers+letters.

**Send us this information using any listed method:**

1. [**https://vk.com/im?sel=-97324915**](https://vk.com/im?sel=-97324915)  **/** [**https://vk.com/petridish\_pw**](https://vk.com/petridish_pw) **pm (**preferred method**)**\
   **or** [**https://vk.com/zippomode**](https://vk.com/zippomode) **directly.**
2. [**http://petridish.pw/discord**](http://petridish.pw/discord) **(**contact admins**, zippomode** preferred**)**
3. <admin@petridish.pw> (only if you have no other methods, **longest time to answer**)

### Where latest purchases.

&#x20;**Google Play:**

1. Open "Play Market"![Google Play](https://lh3.googleusercontent.com/pA0Oo_R7q7rvIY2q8EHo5WD6X3NG110lgtezklJGplOW8CEa5AYZhZ8ohUIRG21oP-fk=w18-h18)
2. Click the menu![Menu](https://storage.googleapis.com/support-kms-prod/CD148BFC3EE3B5328DAFE08E2B6AA95B73B7) ![and then](https://lh3.googleusercontent.com/SaY5lqCwN7kppnS546l9ys-E2sZftTTIHjBrdV-WsGPIhGjaxcEXjfgdIfW_UNG7Sw0=w13-h18) **Account**.
3. Select **History**.

![Button Volume+ and Power (Hold) OR  Button Home + Power to make screenshot](https://3618637632-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Mk1JHIGMiucAN7tgvNC%2F-Mk1QvSyDclcnsqr54EX%2F-Mk1SZ11O1NzU7knVEnS%2Fimage.png?alt=media\&token=b23f2fb7-45b6-4e75-a2ae-65c7bc54488b)

**App Store:**

1. Open App Store <img src="https://3618637632-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Mk1JHIGMiucAN7tgvNC%2F-Mk1QvSyDclcnsqr54EX%2F-Mk1SmkRJga6Y0Xs_Xlz%2Fimage.png?alt=media&#x26;token=2229e96b-7bee-41c1-bf7f-fda3c21a5f13" alt="" data-size="line">&#x20;
2. Tap the round avatar of your account
3. Select **Purchases**.

![Button Home + Power (Press fast) to make screenshot](https://3618637632-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Mk1JHIGMiucAN7tgvNC%2F-Mk1QvSyDclcnsqr54EX%2F-Mk1SvXEmgM2igm_6z3e%2Fimage.png?alt=media\&token=010cd686-0d7f-4212-bbb9-cd1bb197545a)

**Purchases via donate.petridish.pw / oplata.info / coupon codes:**

1. Go to the email used while purchasing from oplata info
2. search for a message by "oplata.info" or "donate.petridish.pw"
3. find date + coupon amount
4. screenshot by prt screen button

![](https://3618637632-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Mk1JHIGMiucAN7tgvNC%2F-Mk1QvSyDclcnsqr54EX%2F-Mk1Ud2ctEDPlCfrfI2J%2Fimage.png?alt=media\&token=67ff55c6-7151-4c7f-a998-0e7497cdf02d)

OR

1. go to [oplata.info](https://oplata.info/info/)
2. login via your email
3. screenshot

**Purchases via petridish.pw (main page) / xsolla** <img src="https://3618637632-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Mk1JHIGMiucAN7tgvNC%2F-Mk1QvSyDclcnsqr54EX%2F-Mk1Urry6IlZ9zzK8PAK%2Fimage.png?alt=media&#x26;token=dc00f090-196a-4f7d-b8d3-d6521cd284e0" alt="" data-size="line">&#x20;

1. Go to the email
2. search for a message by "xsolla" or maybe petridish
3. screenshot

**No purchases:**

You need to provide accurate data that no one other than the original account Creator can know.\
&#x20;There is a chance that your account contains mail. Maybe we can help.

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Next time do not lose your account.
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