# I HAVE A PROBLEM!

So, you should [contact us](https://wiki.petridish.pw/es/contact) and provide listed information

1. **Screenshots** of your problem, or video if needed.
2. Screenshot of console (look below for more)
3. **What step by step happens** and how to repeat it if possible.
4. ~~How do you play, **Client** or **Browser?**~~** (better provide screens)**
5. Your **ID**, Nickname of skin, **IP**, Time and Server (or Site) where problem occured.\
   Send as text, not image.

Your **IP**: (look here [showmyip.com](https://www.showmyip.com/))

Example

1. error-screenshot.png
2. console-screenshot.png
3. ID 4, skin anus,  server ms5k1, today 20 minutes ago. IP 123.123.123.123
4. my skin does not load, other players do not see it too.

## Browser console

F12 > Console > Screenshot (ptr scr on keyboard)

![](https://content.gitbook.com/content/LFxWMW9kfaRm9wNgy6HO/blobs/iJvfF1yi48jvh0AtZzfh/browser_7X7bpukHRL.png)

## Client console

Just few clicks.

![step 1 (same for pc, mobile clients)](https://content.gitbook.com/content/LFxWMW9kfaRm9wNgy6HO/blobs/fm7zUCue4y4bcph4eoJY/image.png)

![step 2 (same for pc, mobile clients)](https://content.gitbook.com/content/LFxWMW9kfaRm9wNgy6HO/blobs/cPQPGPgpRGGWeJTtKlrn/image.png)

![this is example of screen you should provide us](https://content.gitbook.com/content/LFxWMW9kfaRm9wNgy6HO/blobs/t8SrER2Wl0miz3cV380P/image.png)